Dentist in Canterbury, Kent

Call us on 01227 369921
33 Herne St, Herne, Herne Bay, Kent CT6 7HL
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Appletree Dental Studio
33 Herne St
Herne Bay
Kent CT6 7HL

Tel : 01227 369921

Appletree Dental Studio is regulated by the General Dental Council

Should any patient have a complaint details can be found below:

Code of Practice for Patient Complaints

In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. Our aim is to react to complaints in the way which we would want our complaining about a service to be handled and will respond to patients' concerns in a caring and sensitive way.

The persons responsible for dealing with any complaint about the service which we provide are Mr David Reekie and Mrs Louise Gasson. If a patient complains by telephone or in person, we will listen to their complaint and offer to refer them to Mr David Reekie or Mrs Louise Gasson immediately. If neither are available at the time the member of staff will make a written record of the complaint and pass it on.

If a patient complains in writing or e-mail it will be passed on immediately to Mr David Reekie or Mrs Louise Gasson.

If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.

We will acknowledge the patients complaint in writing and enclose a copy of this Code of Practice as soon as possible, normally within three working days. We will seek to investigate the complaint within ten working days of the complaint being received to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then will attempt to talk on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and the likely period within the investigation will be completed.

We will confirm the decision about the complaint in writing to the patient immediately after completing our investigation.

Proper and comprehensive records are kept of ant complaint received.

Please note that we keep strictly to the rules of confidentiality. If you are complaining on behalf of someone else, we have to know you have permission to do so. A note signed by the person concerned will be needed, unless thay are incapable of proving this because of physical or metal illness or under 16 years of age.

If the patient is not satisfied with result of our procedure then a complaint may be made to:

Dental Complaints Service
Stephenson House, 2 Cherry Orchard Road, Croydon, CR0 6BA.
Telephone: 020 8253 0800 (Monday to Friday 9am to 5pm)

Please email us at or use the online form below.
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